The purpose of our project was to test the usability of the Living Voters Guide, a website that allows users to learn more about bills in upcoming election or what their community thinks about those bills, and hopefully help the user forumulate an opinion.
We wanted to answer the following five core research questions:
We first came up with a project proposal which defined the target group, what we are looking for, and our method.Then we came up with a project timeline and a test kit which included the moderator's script and any sheets needed to be given to the participant (consent form, questionairres, etc.) We recruited our participants through a screener survey through Google forms.
Our method for testing was an in-person moderated approach. We tested in the Laboratory for Usability Testing and Evaluation (LUTE lab) which had Morae software to video record the participants screen and capture audio. The moderator guided the participant through the test, the notetaker took notes on all the qualitative data, the tech manager made sure Morae was working, and the project manager made sure we were on schedule and everything ran smoothly. We rotated roles through these roles for each participant. Qualitative data came from the think-out-loud process of the participants as well as questions we asked aloud and body language/gestures. Quantitative data came from the number of clicks, time it took to complete a task, etc.
After evaluating the data we found problem areas and based off this we were able to make the recommendations. Our top three findings and recommendations were:
View our entire report here
The Team Long Dihn Megan Taylor Amy Wang Jennifer Wong
Document Final Report
Tools Used Usability Testing Lab Morae Google Form